What to do when voicemail-to-email messages are not arriving
Objective
Check voicemail and email settings when new voicemail notifications do not reach your inbox.
Steps
- Confirm that the voicemail appears in ConnectUC.
- Check the email account's Spam, Junk, and quarantine folders.
- Search the mailbox for recent messages containing voicemail or the caller's number.
- Open ConnectUC and go to Preferences → Voicemail.
- Review the unified-messaging email options and confirm that the email address is correct.
- Save any correction and leave a new test voicemail.
Do not forward voicemail messages containing confidential information to an unapproved personal email address.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Include your extension, expected email address, test-voicemail time, and whether the voicemail appears inside ConnectUC.
Verification
Leave a new voicemail and confirm that it appears in ConnectUC and arrives at the configured email address.
Expected result: New voicemail notifications reach the intended mailbox.