Desktop App Uninstall/Reinstall Process

MacOS Uninstall/Reinstall Process

Mac users may uninstall a Desktop Application via Launchpad or Finder.

MacOS - Launchpad Uninstall

The Launchpad method should be used if the application was originally installed from the App Store.

1. Ensure the ConnectUC app is completely closed.
2. Open Launchpad either from your dock or open it from your Applications folder.
3. If you don't see the ConnectUC app in Launchpad, you may type the name into the search field at the top of Launchpad. 
4. Once you have located the ConnectUC App, press and hold the Option key.
5. Click the Delete button (X) next to the app that you want to delete, then click Delete to confirm. 

MacOS - Finder Uninstall

If the app could not be uninstalled via Launchpad, please complete the following instead.

1. Ensure the ConnectUC App is completely closed.
2. Open Finder by clicking your desktop or clicking the Finder icon in the Dock.
3. Locate or search for the ConnectUC App and click to select it. 
4. To delete the app, you may drag the app to the Trash, select the app and choose File > Move to Trash from the menu bar, or select the app and press Command-Delete on your keyboard.
5. To delete the app after moving it to the Trash, choose Finder > Empty Trash from the menu bar.

MacOS - New Install

1. Download the latest version of ConnectUC Desktop from the downloads page here: https://www.connectuc.io/downloads.php
   
2. Once downloaded, click the file to begin installation (should be located in your Downloads folder).
   
3. Follow the prompts to complete the installation. 
   

For more information regarding how to use the ConnectUC Desktop Application, please visit our Get to Know ConnectUC Desktop article. 

Windows Uninstall/Reinstall Process

Windows users can uninstall applications via the 'All Apps' or 'Installed Apps' menu. Instructions are provided for both Windows 11 and Windows 10.

Windows 11 - Uninstall

1. Navigate to Start Button > All Apps.
2. Search or locate the ConnectUC Application.
3. Press and hold (or right click) the application and select 'Uninstall'.

Alternatively, you may uninstall an application via these instructions:

1. Navigate to Start Button > Settings > Apps > Installed Apps.
2. Search or locate the ConnectUC Application.
3. Click the '...' more button next to the application name and select 'Uninstall'

Windows 10 - Uninstall

1. Click the Start Button and search or locate the ConnectUC application from the list. 
2. Once located, right-click on the app and select 'Uninstall'

Alternatively, you may uninstall an application via these instructions:

1. Click the Start Button.
2. Navigate to Settings > Apps > Apps & Features.
3. Search or locate the ConnectUC app, right-click and select 'Uninstall'.

Windows - New Install

1. Download the latest version of ConnectUC Desktop from the downloads page here: https://www.connectuc.io/downloads.php (Windows users may choose either the exe installer or the MSI installer).
   
2. Once downloaded, double-click the file to begin installation (should be located in your Downloads folder).
   
3. Follow the prompts to complete installation.

For more information regarding how to use the ConnectUC Desktop Application, please visit our Get to Know ConnectUC Desktop article.