Connect UC
Mobile
Get to Know ConnectUC Mobile
This article is designed to help you familiarize yourself with the various tools and options with...
Call Recording Transcription and Summarization (BETA)
The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not...
ConnectUC Mobile Known Issues and FAQs
Updated 8/28/2025 Known Issues No 2FA support for mobile 2 Factor Authentication is not suppor...
How Mobile Clients Ring
In this page we'll describe the two scenarios that describe how the Mobile Clients have calls rou...
Desktop/Web
Calling
The ConnectUC Calls tab allows you to view recent call details and initiate calls from three loca...
Voicemail
The ConnectUC visual voicemail feature displays a list of the user's voicemail, ordered from newe...
Parking
The ConnectUC Parking tab allows you to view and manage all currently parked calls. ConnectUC u...
Chat and Meetings
The ConnectUC Chat tab allows you to message other ConnectUC users, either individually or as a g...
SMS
The ConnectUC SMS tab allows you to create, view, and manage SMS conversations. Please note tha...
Contacts
The ConnectUC Contacts tab allows you to add, view, and interact with Contacts. ConnectUC suppo...
Fax
The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that...
User Settings and Preferences
ConnectUC Users can manage and view their User Settings and Preferences by clicking their user ic...
Get to Know ConnectUC Web
This article is designed to help you familiarize yourself with the various tools and options with...
Call Center Agent
The ConnectUC Call Center Tab allows Call Center Agents and Call Center Supervisor roles to manag...
Attendant Console
The ConnectUC Attendant Console tab allows you to manage Transfers, Parking, and Call Queues. T...
ConnectUC Link
ConnectUC Link is a companion application for ConnectUC that extends the functionality of the pla...
How to use Console Logging to debug ConnectUC Issues
If a users is experiencing issues, but is unable to navigate to 'Report an Issue', you can diagno...
Desktop App Uninstall/Reinstall Process
MacOS Uninstall/Reinstall Process Mac users may uninstall a Desktop Application via Launchpad or...
Call Recording Transcription and Summarization (BETA)
The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not...
Companion Mode (BETA)
ConnectUC Companion mode is a feature that allows users to use more than one device to make or ta...