Connect UC
Mobile
Get to Know ConnectUC Mobile
This article is designed to help you familiarize yourself with the various tools and options with...
Call Recording Transcription and Summarization (BETA)
The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not...
ConnectUC Mobile Known Issues and FAQs
Updated 8/28/2025 Known Issues No 2FA support for mobile 2 Factor Authentication is not suppor...
How Mobile Clients Ring
In this page we'll describe the two scenarios that describe how the Mobile Clients have calls rou...
How to use ConnectUC when your office internet is unavailable
Objective Use ConnectUC Mobile over cellular data as a temporary calling option when your office ...
What to do when ConnectUC notifications stop working
Objective Restore ConnectUC call and message notifications when they are missing, delayed, or sil...
How to use ConnectUC Callback when mobile data is unreliable
Objective Use ConnectUC Callback to place a business call over the cellular voice network when mo...
What to do when keypad numbers do not work during a ConnectUC call
Objective Restore keypad tones when a phone menu does not recognize numbers entered from ConnectU...
What to do when ConnectUC keeps signing you out
Objective Restore a stable ConnectUC Mobile login when the application repeatedly requests your c...
Desktop/Web
Calling
The ConnectUC Calls tab allows you to view recent call details and initiate calls from three loca...
Voicemail
The ConnectUC visual voicemail feature displays a list of the user's voicemail, ordered from newe...
Parking
The ConnectUC Parking tab allows you to view and manage all currently parked calls. ConnectUC u...
Chat and Meetings
The ConnectUC Chat tab allows you to message other ConnectUC users, either individually or as a g...
SMS
The ConnectUC SMS tab allows you to create, view, and manage SMS conversations. Please note tha...
Contacts
The ConnectUC Contacts tab allows you to add, view, and interact with Contacts. ConnectUC suppo...
Fax
The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that...
User Settings and Preferences
ConnectUC Users can manage and view their User Settings and Preferences by clicking their user ic...
Get to Know ConnectUC for Desktop
This article is designed to help you familiarize yourself with the various tools and options with...
Call Center Agent
The ConnectUC Call Center Tab allows Call Center Agents and Call Center Supervisor roles to manag...
Attendant Console
The ConnectUC Attendant Console tab allows you to manage Transfers, Parking, and Call Queues. T...
ConnectUC Link
ConnectUC Link is a companion application for ConnectUC that extends the functionality of the pla...
How to use Console Logging to debug ConnectUC Issues
If a users is experiencing issues, but is unable to navigate to 'Report an Issue', you can diagno...
Desktop App Uninstall/Reinstall Process
MacOS Uninstall/Reinstall Process Mac users may uninstall a Desktop Application via Launchpad or...
Call Recording Transcription and Summarization (BETA)
The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not...
Companion Mode (BETA)
ConnectUC Companion mode is a feature that allows users to use more than one device to make or ta...
How to change your voicemail greeting and PIN
Objective Change your voicemail greeting or voicemail PIN from ConnectUC. Change your voicemail g...
What to do when an SMS message will not send
Objective Check common causes when an SMS or MMS message will not send from ConnectUC. Steps Con...
What to do when a ConnectUC fax fails to send
Objective Identify common problems when a fax sent from ConnectUC fails or remains incomplete. St...
How to block an unwanted caller in ConnectUC
Objective Add or remove an unwanted phone number from your ConnectUC blocked-number list. Block a...
How to choose your microphone, speakers, and ringtone in ConnectUC
Objective Select and test the audio devices ConnectUC uses for calls and notifications. Choose au...
How to view missed calls and return a call in ConnectUC
Objective Find missed calls in ConnectUC and call the person back. Steps Open the Calls tab in C...
How to block and unblock SMS numbers in ConnectUC
Objective Stop messages from an unwanted SMS number and allow that number again later. Block a nu...
What to do when voicemail-to-email messages are not arriving
Objective Check voicemail and email settings when new voicemail notifications do not reach your i...
How to confirm that a ConnectUC fax was delivered
Objective Review a sent fax and confirm whether ConnectUC reports successful delivery. Steps Ope...
How to send a group SMS conversation in ConnectUC
Objective Start a ConnectUC SMS conversation with more than one recipient. Steps Open the SMS ta...
Getting started with the ConnectUC app
Here are the steps for getting started with the ConnectUC calling app available for d...
How to reset your ConnectUC password
Objective Create or reset your ConnectUC password from the application login screen. Before you b...
What to do when ConnectUC is missing a feature
Objective Determine why a ConnectUC tab, button, or setting is not visible. Steps Confirm that y...