How to use ConnectUC Callback when mobile data is unreliable
Objective
Use ConnectUC Callback to place a business call over the cellular voice network when mobile data quality is poor.
Steps
- Open ConnectUC Mobile.
- Open the dialer and enter the destination number.
- Select the Callback calling option when it is available.
- Answer the incoming cellular call from the phone system.
- Wait while the system connects the destination.
Callback first calls your mobile phone over the cellular voice network, then places the outbound call using your business calling identity. Availability depends on account configuration.
Verification
Complete a Callback test and confirm that the other party sees the expected business number and both parties hear clear audio.
Expected result: The call completes through cellular voice even when mobile data is unreliable.