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What to do when ConnectUC keeps signing you out

Objective

Restore a stable ConnectUC Mobile login when the application repeatedly requests your credentials.

Steps

  1. Confirm that the mobile device has a stable internet connection.
  2. Check for a ConnectUC update.
  3. Sign in with the current username and password.
  4. Confirm that the same extension is not being used on multiple ConnectUC Mobile devices.
  5. Remove the older mobile login when the extension has moved to a new device.
  6. If necessary, reset the ConnectUC password and sign in again.

A mobile login token can expire after approximately 30 days without use. Opening the application or signing back in refreshes the connection.

Contact Automated Telecom Support

Contact 760.837.7000 or support@automatedtelecom.com.

Include the extension, device model, operating-system version, ConnectUC version, and the approximate time of the most recent sign-out.

Verification

Close and reopen ConnectUC and confirm that the account remains signed in and receives a test call.

Expected result: ConnectUC remains signed in and registered for calls.

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