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How to confirm that a ConnectUC fax was delivered

Objective

Review a sent fax and confirm whether ConnectUC reports successful delivery.

Steps

  1. Open the Fax tab in ConnectUC.
  2. Select Sent.
  3. Locate the fax using the destination number and sent time.
  4. Open the fax details.
  5. Check for a successful status or a red information icon indicating a problem.
  6. Download the fax with its confirmation page when documentation is required.
  7. Contact the recipient when business confirmation of receipt is necessary.

A successful platform status indicates that the fax transmission completed. The recipient should confirm that the document reached the correct person and that every page is readable.

Verification

Confirm the successful status, expected destination number, page count, and recipient acknowledgment when required.

Expected result: The sent-fax record and recipient confirmation show that the complete document was delivered.

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