What to do when ConnectUC is missing a feature
Objective
Determine why a ConnectUC tab, button, or setting is not visible.
Steps
- Confirm that you are signed into the correct ConnectUC account.
- Check for an application update.
- Sign out, close ConnectUC, reopen it, and sign back in.
- Compare the missing feature on another supported ConnectUC device when available.
- Confirm with your administrator whether the feature is enabled for your user.
SMS, fax, voicemail transcription, call-center tools, and other features may require administrator configuration or an additional service. Mobile and desktop versions may not show identical features.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Include your extension, device type, ConnectUC version, missing feature, and a screenshot that does not contain private information.
Verification
Confirm that the feature appears after signing back in or that Support has identified the required account configuration.
Expected result: The feature appears or its availability is clearly explained.