How to use ConnectUC when your office internet is unavailable
Objective
Use ConnectUC Mobile over cellular data as a temporary calling option when your office internet connection is unavailable.
Before you begin
- ConnectUC Mobile must already be installed and configured.
- Your mobile device must have working cellular data service.
- Available features depend on your account configuration and the nature of the outage.
Steps
- Turn off Wi-Fi on your mobile device so it does not remain connected to the unavailable office network.
- Confirm that cellular data is on and allowed for ConnectUC.
- Open ConnectUC Mobile.
- Confirm that you are signed in.
- Open Preferences → Calling.
- If needed, set RTP Priority to Prefer Mobile Data.
- Place an outbound test call.
- Call your business number from another phone and confirm that ConnectUC rings.
If ConnectUC has not been used for an extended period, sign out and sign back in to refresh the connection.
Verification
Confirm that ConnectUC can place and receive calls over cellular data with clear two-way audio.
Expected result: You can use ConnectUC Mobile for business calls while the office internet connection is unavailable.