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Knowledge Base

Public facing knowledge base for customer troubleshooting and information.

Automation Manager

CoreNexa

Phones

Headsets

Smart Fax

TextBox 2.0

CoreNexa Mobile

CoreNexa

CoreNexa Desktop

CoreNexa

Services

Automation Manager

Guides and Information on Services Tab in the Automation Manager

Networking

Phones

Network rules that can be added to Firewalls and Switches to improve voice quality.

Phone Feature Guide - Yealink

Phones

Phone Features Basic Setup Each phone comes programmed with: 2 or 3 Line Keys 2 or 3 Park Keys All other extensions in the system (if applicable or unless otherwise requested) Call Park Parking spots are shared holds. When a call is placed on...

user guide
guide
phone features
call featrues
features
calling
park
parking
intercom
call history
transfering
forwarding
conference
conference call
conference calling
hold

How to Change Holidays

Automation Manager Services

Objective: In this article, you will learn how to change, update and delete holidays for your business phone system. If at any time you need assistance please reach out to us by emailing support@automatedtelecom.com or calling us at 760.837.7000 Video: Ho...

Change Ringtone for Internal Calls

Phones

Objective In this article, you will learn how to change the ringtone for internal numbers on your Yealink desktop phone. Having a different ringtone for internal calls allows them to be more easily identified from external calls. This article covers how to ch...

TextBox 2.0 Install Guide

TextBox 2.0

Objective: In this article, we will review how to install the new TextBox 2.0 app using Google Chrome or Microsoft Edge on the Desktop, and how to install the mobile TextBox mobile app on Android and iOS How To: Desktop Computer via Google Chrome From th...

TextBox
texting

Troubleshooting Guide for WH62 & WH63

Headsets

Objective This guide will help troubleshoot the Yealink Headset that is not working properly.  How To Check battery and charging: Ensure the battery is charged and properly inserted. Check device pairing: Confirm the headset is properly paired wi...

Messages

CoreNexa CoreNexa Desktop

Objective: In this article, you will learn how to view messages in the Corenexa App for desktop and browser client.  How To: The Messages menu item is where 1:1 chat messages, group chat messages, and SMS messages are located. 2...

Dial Pad

CoreNexa CoreNexa Mobile

Objective In this document, you will learn how to use the dial pad on the Corenexa mobile app.  How To Use the Dialpad to place calls. The following actions are available while on a call: Mute Dialpad Audio - switch between microph...

Mobile App Settings

CoreNexa CoreNexa Mobile

Objective In this article, you will learn about the settings within the Corenexa mobile app.  Settings Control Data Usage If you want to control your data usage while using CoreNexa Mobile, you can select the desired data network with which to make and rec...

Messages Mobile App

CoreNexa CoreNexa Mobile

Objective In this article, you will learn how to navigate through the messages tab in the mobile app How To Messages allows the ability to send and view received 1:1 Chat, Group Chat, and SMS messages. Note: Users must have purchased the SMS service in o...

View Voicemail

CoreNexa CoreNexa Mobile

Objective In this article you will learn how to view, listen, and change your voicemail from the Corenexa mobile app.  How To Click on the Voicemail menu item to see your visual voicemail. The following information is available for each voicemail...

How to Login to Corenexa Mobile

CoreNexa CoreNexa Mobile

Objective In this article, you will learn how to login into Corenexa Mobile How To Once the app is installed on your device: Tap the CoreNexa Mobile icon On the sign in screen there are 3 ways to sign in: Enter your CoreNexa username ...

Getting Started and Installation

CoreNexa CoreNexa Mobile

Objective In this article, you will learn how to install Corenexa Mobile.  How To Minimum OS Versions iOS Version 13 or later as of version 3.2.0. Android Version 8 or later as of version 3.2.0. Support has the .apk available for 3.1.2 which will wor...

Detailed Preferences

CoreNexa CoreNexa Desktop

Objective In this article you will learn how to change preference options in Corenexa. How To In the Preferences pages the user can control different aspects as to how CoreNexa operates. The user has the option to Reset Defaults in the lower left of the ...

Voicemail

CoreNexa CoreNexa Desktop

Objective In this article you will learn how to check your voicemail in the Corenexa Desktop and Browser application.    How To: The Voicemail menu item is visible for CoreNexa users with a valid CoreNexa voice subscription. The visual representation of Vo...

Calling

CoreNexa CoreNexa Desktop

Objective In this article, you will learn how to use the calling feature in the Corenexa desktop and browser applications. How To Calling CoreNexa's rich desktop application has a full featured soft phone fully integrated to satisfy the user's call...

Screen Sharing and Lightboard

CoreNexa CoreNexa Desktop

Objective In this article, you will learn how to use Screen Sharing and Lightboard on the Corenexa Desktop and Browser applications.  How To Screen sharing in CoreNexa Video is available in any meeting or room. A feature unique to CoreNexa Video is that e...

Video Tile Controls

CoreNexa CoreNexa Desktop

Objective In this article you will learn how to use the Video Tile Controls in Cornexa Meetings How To Video Tile Controls The user has the ability to perform certain actions on each video tile in the video display area. Mousing over a video tile wil...

Creating and Managing Meetings and Rooms

CoreNexa CoreNexa Desktop

Objective In this article, you will learn how to create and manage meetings and rooms in Corenexa Desktop and browser applications.  How To Meetings and Rooms Create a blog post subtitle that summarizes your post in a few short, punchy sentences and enti...

Auto Attendant

Automation Manager Services

Objective This article goes over creating, updating and manage Auto Attendants in the Automation Manager. An Auto Attendant is a recorded greeting and associated menu that provides the caller with the ability to select from multiple options to route their cal...

Getting Started on Corenexa & Logging In

CoreNexa CoreNexa Desktop

Objective In this article, you’ll learn more about the basic features of the CoreNexa desktop client on Windows, Mac and Linux. How To Getting Started on CoreNexa Desktop Client Learn how to quickly get started with the CoreNexa Desktop client. It un...