Phones
Phone Feature Guide - Yealink
Phone Features Basic Setup Each phone comes programmed with: 2 or 3 Line Keys 2 or 3...
Change Ringtone for Internal Calls
Objective In this article, you will learn how to change the ringtone for internal numbers on you...
Networking
Network rules that can be added to Firewalls and Switches to improve voice quality.
What to do before changing your internet provider or router
Objective Prepare your phone system before replacing your internet provider, modem, router, firew...
How to prepare your phone system for an office move
Objective Give Automated Telecom and your IT team the information needed to move phone service wi...
How to prepare your phone system for a planned power outage
Objective Reduce phone-service disruption before planned electrical maintenance or a scheduled ou...
Yealink Phone Setup Instructions
This guide walks you through unboxing and setting up the Yealink T54W desk phone. Follow these ...
What to do when your office phones stop working
Objective Use these checks when one or more office phones cannot make or receive calls. You wi...
What to do when your phone is not ringing
Objective Use these checks when your desk phone or ConnectUC app does not ring for incoming calls...
What to do when calls sound choppy or keep dropping
Objective Identify the likely cause of choppy, robotic, delayed, or dropping audio and collect us...
How to report a phone or ConnectUC problem
Objective Collect the information Automated Telecom Support needs to investigate a phone or Conne...
What to do when callers cannot hear you
Objective Check the most common causes of missing microphone audio when you can hear the caller b...
How to transfer a call on a Yealink phone
Objective Transfer an active call from a Yealink desk phone using either a blind transfer or an a...
What to check when only one desk phone is offline
Objective Restore one offline desk phone without restarting shared network equipment. When to use...
How to forward calls on a Yealink phone
Objective Forward incoming calls from a Yealink desk phone and turn forwarding off when it is no ...
How to park and retrieve a call on a Yealink phone
Objective Place a caller in a shared parking location and retrieve the call from a Yealink phone....
How to create a three-way conference call on a Yealink phone
Objective Join two other people into one active call from a Yealink desk phone. Steps During the...
How to place calls on hold and switch between calls on a Yealink phone
Objective Place a caller on hold, resume the call, and select the correct call when more than one...
What to do when incoming calls go directly to voicemail
Objective Identify why incoming calls bypass your phone and reach voicemail immediately. Steps C...
What information to provide when requesting a new user or phone
Objective Submit a complete new-user or phone request so Automated Telecom can configure it corre...
What information to provide when an employee leaves
Objective Request a controlled phone-service change when an employee leaves the organization. Inc...
How to request a business-hours or holiday-routing change
Objective Provide complete scheduling and routing details for a business-hours, closure, or holid...
How to request an outbound caller ID name change
Objective Provide the information needed to request a caller ID name update for outbound calls. I...