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How to transfer a call on a Yealink phone

Objective

Transfer an active call from a Yealink desk phone using either a blind transfer or an attended transfer.

Choose a transfer type

  • Blind transfer: Sends the caller immediately without speaking to the recipient.
  • Attended transfer: Lets you speak to the recipient before completing the transfer.

Blind transfer

  1. During the active call, press the Transfer button or Transfer soft key. The caller is placed on hold.
  2. Dial the destination extension or phone number.
  3. Press Transfer again to send the call.

Attended transfer

  1. During the active call, press the Transfer button or Transfer soft key.
  2. Dial the destination extension or phone number.
  3. Press the Send soft key.
  4. Wait for the recipient to answer and announce the caller.
  5. Press Transfer again to complete the transfer.

If the recipient cannot take the call, use the End soft key to return to the original caller.

Transfer directly to voicemail

  1. Press Transfer during the active call.
  2. Dial the destination mailbox number followed by *.
  3. Press Send.
  4. When the mailbox greeting begins, press Transfer again.

Verification

Confirm that the caller reaches the intended person or voicemail box and that the call no longer appears active on your phone.

Expected result: The caller is connected to the intended destination without the call dropping.

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