What information to provide when requesting a new user or phone
Objective
Submit a complete new-user or phone request so Automated Telecom can configure it correctly.
Include this information
- Company and location
- Requester name and callback number
- New user's full name and email address
- Requested activation date
- Preferred extension, if applicable
- Desk-phone model or whether ConnectUC-only access is needed
- Physical phone location
- Voicemail requirements and email-delivery preference
- SMS or fax requirements
- Call queues, ring groups, paging groups, and shared lines
- Caller ID and outbound-calling requirements
- Whether the user should copy another employee's configuration
If you want the new user to match an existing employee, provide that employee's name and list any exceptions.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Verification
Review the completed request and confirm that it includes the user identity, device, location, service features, permissions, and activation date.
Expected result: Automated Telecom has enough information to build and test the requested user or phone.