How to request a business-hours or holiday-routing change
Objective
Provide complete scheduling and routing details for a business-hours, closure, or holiday change.
Include this information
- Company and location
- Requester and callback number
- Date and timezone
- Exact start and end times
- Whether the change is one-time or recurring
- Which main numbers or departments are affected
- Where calls should go while closed
- Voicemail, auto-attendant, forwarding, or answering-service destination
- Approved greeting text or whether an existing greeting should be reused
- Date and time normal routing should resume
Ambiguous dates or times can route customer calls incorrectly. Include the timezone and specify whether the end time is inclusive.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Verification
Place test calls during the applicable schedule and after normal routing resumes. Confirm the correct greeting and destination each time.
Expected result: Calls follow the requested schedule and return to normal routing at the specified time.