What information to provide when an employee leaves
Objective
Request a controlled phone-service change when an employee leaves the organization.
Include this information
- Company, location, requester, and callback number
- Departing employee's name and extension
- Requested effective date and time
- Whether calls should forward to another user, queue, voicemail, or auto attendant
- Who should receive existing and new voicemail messages
- Whether the phone number, SMS history, shared SMS access, or fax access must be reassigned
- Call queues, ring groups, paging groups, and shared lines that should be updated
- Whether the desk phone will be reassigned, stored, or returned
- Replacement employee details when known
Do not erase or discard a phone before confirming whether it will be reassigned. Do not email the departing employee's password or voicemail PIN.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Verification
After the effective time, test the former extension and business call flow. Confirm that calls and voicemail reach the approved destination.
Expected result: The departing user's calling access is handled and business communications continue at the approved destination.