How to request an outbound caller ID name change
Objective
Provide the information needed to request a caller ID name update for outbound calls.
Include this information
- Company and requester
- Callback number
- Every business phone number affected
- Current caller ID name
- Requested caller ID name with exact spelling and capitalization
- Whether the request applies to one number or all outbound numbers
- Desired effective date
The receiving carrier or device controls how caller ID is displayed. Saved contacts, carrier databases, and spam-labeling services may show something different from the requested name.
Contact Automated Telecom Support
Contact 760.837.7000 or support@automatedtelecom.com.
Verification
After Automated Telecom confirms the change, place test calls to several outside carriers and numbers that do not have the business saved as a contact.
Expected result: Supported destinations display the updated caller ID name, subject to receiving-carrier behavior.