Messages Mobile App

Objective

In this article, you will learn how to navigate through the messages tab in the mobile app

How To

Messages allows the ability to send and view received 1:1 Chat, Group Chat, and SMS messages.

Note: Users must have purchased the SMS service in order to send/receive.

To Send a 1:1 Chat or Group Chat

1. Select Chat

2. Click on the plus icon

3. Start typing in the person’s name. A smart search will appear for you to then select. You can add up to 8 additional people in a message.

4. Enter your message in the Enter Message box.

5. Add an image or file by clicking on the icons to the left of the message field.

6. Click the Send icon to send

To Send a Text (SMS):

1. Select ‘Text’

2. Click on the plus icon

3. Start typing in the person’s first name, last number or number. A smart search will appear for you to then select. You can add up to 8 additional people in a message.

4. Enter your message in the Enter Message box.

5. Add an image or file by clicking on the icons to the left of the message field.

6. Click the Send icon to send

To Receive a Message:

• When somebody sends you a text you will see it bold in your message list.

• Click on the message to view

Search

You can search your message list by name or phone number by entering your search criteria in the Search box located at the top of the message list

Mute or Leave a Conversation

From the message list swipe the individual message to the left in order to Mute or Leave a conversation.

You can also click three dots (more actions) located inside of a message to pull up Details, which include the following:

• View Contact Details

• Create new contact

• Mute Conversation

• Leave Conversation