Troubleshooting Guide for WH62 & WH63

This guide will help troubleshoot the Yealink Headset that is not working properly.

Check battery and charging: Ensure the battery is charged and properly inserted.
Check device pairing: Confirm the headset is properly paired with the base and/or device.
Volume adjustment: Check the volume on both the headset and the device it is connected to.
Microphone mute: Verify that the microphone is not on mute.
Distance from device: Move closer to the device to improve the connection and reduce interference.
Restart device: Restart the device the headset is connected to and the headset itself.
Contact support: If the above steps do not resolve the issue, reach out to Automated Telecom customer support by calling us at 760.837.7000 or emailing support@automatedtelecom.com