Automation Manager
Services
Guides and Information on Services Tab in the Automation Manager
Auto Attendant
Objective This article goes over creating, updating and manage Auto Attendants in the Automation...
How to Change Holidays
Objective: In this article, you will learn how to change, update and delete holidays for your bu...
Call Blocking
Objective This article goes over searching, creating, editing and deleting blocked numbers (also...
Call Center
Objective This article goes over Call Center features such as Agents, Call Queues, Reason Codes ...
Caller ID Routing
Objective In this article you will learn how to create Caller ID Routing rules. This feature ena...
Enabling Two-Factor Authentication (2FA)
How To Login to your online Automation Manager account at pbx.automatedtelecom.com. Note: If ...
Fix Caller IDs Mislabeled as Spam
To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone ...
Call Center Monitoring: Dashboard and Reports
Overview The CoreNexa Call Center solution provides the monitoring tools and reporting capabilit...