Call Center
Call Center Best Practices
The Netsapiens Call Center inside the PBX requires specific configuration to avoid issues or misc...
Call Center Reports
The portal can generate custom reports about call queues. These reports will give a graphical ove...
Call Center Monitoring
Overview The Automated Telecom WebCentrex Call Center solution provides the monitoring tools and...
Call Center Agent Announcements
Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effective...
Audio Monitoring (Listen, Whisper, and Barge)
Concept Audio monitoring is a phone feature that allows Call Center Supervisors to join a call (...
Call Queue Wait Timer and Show Callers Detail
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a p...
How to configure Call Center Report Emails
Call Center Reports can be customized according to the content and frequency from the PBX by a Ca...
Agents as Users
This article explains how to enable the Agents as Users feature, which allows adding and viewing ...
Call Center Agent Status
A Call Center Agent can set their status by choosing from the available options shown below. ...
Announce Callers or Wait Times for a Call Queue
Call queues often have a configuration to announce the number of callers waiting or to announce e...
Queue Analytics (Wallboard)
Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent...