How to view missed calls and return a call in ConnectUC
Objective
Find missed calls in ConnectUC and call the person back.
Steps
- Open the Calls tab in ConnectUC.
- Review the recent-call list and identify the missed call.
- Select the call to view the caller, phone number, date, and time.
- Select the phone icon or callback option to return the call.
- If the caller is a contact, confirm that you selected the correct stored number.
The Calls tab includes recent inbound, outbound, and missed calls. Use the available filters when you need to narrow the list.
Verification
Confirm that the callback connects to the intended number and appears in your recent-call history.
Expected result: The missed call is identified and the callback completes successfully.