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Get to Know ConnectUC Mobile
Objective This article is designed to help you familiarize yourself with the various tools and o...
How to send a group SMS conversation in ConnectUC
Objective Start a ConnectUC SMS conversation with more than one recipient. Steps Open the SMS ta...
How to confirm that a ConnectUC fax was delivered
Objective Review a sent fax and confirm whether ConnectUC reports successful delivery. Steps Ope...
How to request an outbound caller ID name change
Objective Provide the information needed to request a caller ID name update for outbound calls. I...
How to request a business-hours or holiday-routing change
Objective Provide complete scheduling and routing details for a business-hours, closure, or holid...
What information to provide when an employee leaves
Objective Request a controlled phone-service change when an employee leaves the organization. Inc...
What information to provide when requesting a new user or phone
Objective Submit a complete new-user or phone request so Automated Telecom can configure it corre...
How to prepare your phone system for a planned power outage
Objective Reduce phone-service disruption before planned electrical maintenance or a scheduled ou...
How to prepare your phone system for an office move
Objective Give Automated Telecom and your IT team the information needed to move phone service wi...
What to do when incoming calls go directly to voicemail
Objective Identify why incoming calls bypass your phone and reach voicemail immediately. Steps C...
What to do when voicemail-to-email messages are not arriving
Objective Check voicemail and email settings when new voicemail notifications do not reach your i...
What to do when a Bluetooth headset disconnects or has no audio
Objective Reconnect a Bluetooth headset and restore its microphone and speaker audio. Steps Char...
What to do when ConnectUC keeps signing you out
Objective Restore a stable ConnectUC Mobile login when the application repeatedly requests your c...
What to do when keypad numbers do not work during a ConnectUC call
Objective Restore keypad tones when a phone menu does not recognize numbers entered from ConnectU...
What to do when ConnectUC is missing a feature
Objective Determine why a ConnectUC tab, button, or setting is not visible. Steps Confirm that y...
How to block and unblock SMS numbers in ConnectUC
Objective Stop messages from an unwanted SMS number and allow that number again later. Block a nu...
How to use ConnectUC Callback when mobile data is unreliable
Objective Use ConnectUC Callback to place a business call over the cellular voice network when mo...
How to view missed calls and return a call in ConnectUC
Objective Find missed calls in ConnectUC and call the person back. Steps Open the Calls tab in C...
How to choose your microphone, speakers, and ringtone in ConnectUC
Objective Select and test the audio devices ConnectUC uses for calls and notifications. Choose au...
How to place calls on hold and switch between calls on a Yealink phone
Objective Place a caller on hold, resume the call, and select the correct call when more than one...