Recently Updated Pages
Yealink T54W Setup Instructions
This guide walks you through unboxing and setting up the Yealink T54W desk phone. Follow these ...
Companion Mode (BETA)
ConnectUC Companion mode is a feature that allows users to use more than one device to make or ta...
Call Recording Transcription and Summarization (BETA)
The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not...
Desktop App Uninstall/Reinstall Process
MacOS Uninstall/Reinstall Process Mac users may uninstall a Desktop Application via Launchpad or...
How to use Console Logging to debug ConnectUC Issues
If a users is experiencing issues, but is unable to navigate to 'Report an Issue', you can diagno...
ConnectUC Link
ConnectUC Link is a companion application for ConnectUC that extends the functionality of the pla...
Attendant Console
The ConnectUC Attendant Console tab allows you to manage Transfers, Parking, and Call Queues. T...
Call Center Agent
The ConnectUC Call Center Tab allows Call Center Agents and Call Center Supervisor roles to manag...
How Mobile Clients Ring
In this page we'll describe the two scenarios that describe how the Mobile Clients have calls rou...
ConnectUC Mobile Known Issues and FAQs
Updated 8/28/2025 Known Issues No 2FA support for mobile 2 Factor Authentication is not suppor...
Queue Analytics (Wallboard)
Queue Analytics (referred to as Wallboard) allows you to manage, share, and customize Queue/Agent...
Announce Callers or Wait Times for a Call Queue
Call queues often have a configuration to announce the number of callers waiting or to announce e...
Call Center Agent Status
A Call Center Agent can set their status by choosing from the available options shown below. ...
Agents as Users
This article explains how to enable the Agents as Users feature, which allows adding and viewing ...
How to configure Call Center Report Emails
Call Center Reports can be customized according to the content and frequency from the PBX by a Ca...
Call Queue Wait Timer and Show Callers Detail
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a p...
Audio Monitoring (Listen, Whisper, and Barge)
Concept Audio monitoring is a phone feature that allows Call Center Supervisors to join a call (...
Call Center Agent Announcements
Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effective...
Call Center Monitoring
Overview The Automated Telecom WebCentrex Call Center solution provides the monitoring tools and...
Call Center Reports
The portal can generate custom reports about call queues. These reports will give a graphical ove...