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How to configure Call Center Report Emails
Call Center Reports can be customized according to the content and frequency from the PBX by a Ca...
Call Queue Wait Timer and Show Callers Detail
The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a p...
Audio Monitoring (Listen, Whisper, and Barge)
Concept Audio monitoring is a phone feature that allows Call Center Supervisors to join a call (...
Call Center Agent Announcements
Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effective...
Call Center Monitoring
Overview The Automated Telecom WebCentrex Call Center solution provides the monitoring tools and...
Call Center Reports
The portal can generate custom reports about call queues. These reports will give a graphical ove...
Call Center Best Practices
The Netsapiens Call Center inside the PBX requires specific configuration to avoid issues or misc...
PBX Admin Guide - Working with Conferences
5. Working with Conferences Your Automated Telecom WEB Centrex system includes a Conference Brid...
PBX Admin Guide - Working with Automated Attendants
6. Working with Automated Attendants Automated attendants (“auto attendants”) are automated gree...
PBX Admin Guide - Taking a Phone Home
12. Taking a Phone Home Depending on your office’s network configuration, you may be able to use...
PBX Admin Guide - Glossary of Terms
Appendix A. Glossary Term Definition Application Layer Gateway A router compone...
PBX Admin Guide - Working with Reporting
11. Working with Reporting The Reporting page is where you can view the call history, audit logs...
PBX Admin Guide - Working with Inventory
10. Working with Inventory The Inventory page allows you to manage your phone numbers and phone ...
PBX Admin Guide - Working with Music On Hold
9. Working with Music On Hold The system has a Music on Hold feature that plays when callers are...
PBX Admin Guide - Working with Time Frames
8. Working with Time Frames Using time frames, you can tell the system about the times when your...
PBX Admin Guide - Working with Call Queues
7. Working with Call Queues Call queues are a “waiting line” commonly used for support and sales...
PBX Admin Guide - Working with Users
4. Working with Users Please ensure that the Username contains an '@' as certain functionalities...
PBX Admin Guide - Quick Guide to Common Tasks
Resetting a Password On the menu bar, click. Click the name of the user that needs a passwor...
PBX Admin Guide - Working with Active Calls
3. Working with Active Calls The Home page has an ACTIVE CALLS section that shows graphical and ...
PBX Admin Guide - Accessing the Admin Web Portal
1. Accessing the Admin Web Portal Topics: Logging in to the Web Portal - All administrator ta...