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The Netsapiens Call Center inside the PBX requires specific configuration to avoid issues or misc...

5. Working with Conferences Your Automated Telecom WEB Centrex system includes a Conference Brid...

6. Working with Automated Attendants Automated attendants (“auto attendants”) are automated gree...

12. Taking a Phone Home Depending on your office’s network configuration, you may be able to use...

Appendix A. Glossary Term Definition Application Layer Gateway A router compone...

11. Working with Reporting The Reporting page is where you can view the call history, audit logs...

10. Working with Inventory The Inventory page allows you to manage your phone numbers and phone ...

9. Working with Music On Hold The system has a Music on Hold feature that plays when callers are...

8. Working with Time Frames Using time frames, you can tell the system about the times when your...

7. Working with Call Queues Call queues are a “waiting line” commonly used for support and sales...

4. Working with Users Please ensure that the Username contains an '@' as certain functionalities...

Resetting a Password On the menu bar, click.  Click the name of the user that needs a passwor...

3. Working with Active Calls The Home page has an ACTIVE CALLS section that shows graphical and ...

1. Accessing the Admin Web Portal Topics: Logging in to the Web Portal - All administrator ta...

This article is designed to help you familiarize yourself with the various tools and options with...

ConnectUC Users can manage and view their User Settings and Preferences by clicking their user ic...

The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that...

The ConnectUC Contacts tab allows you to add, view, and interact with Contacts.  ConnectUC suppo...

The ConnectUC SMS tab allows you to create, view, and manage SMS conversations.  Please note tha...

The ConnectUC Chat tab allows you to message other ConnectUC users, either individually or as a g...