Recently Updated Pages
How to choose your microphone, speakers, and ringtone in ConnectUC
Objective Select and test the audio devices ConnectUC uses for calls and notifications. Choose au...
How to place calls on hold and switch between calls on a Yealink phone
Objective Place a caller on hold, resume the call, and select the correct call when more than one...
How to create a three-way conference call on a Yealink phone
Objective Join two other people into one active call from a Yealink desk phone. Steps During the...
What to do before changing your internet provider or router
Objective Prepare your phone system before replacing your internet provider, modem, router, firew...
How to park and retrieve a call on a Yealink phone
Objective Place a caller in a shared parking location and retrieve the call from a Yealink phone....
How to block an unwanted caller in ConnectUC
Objective Add or remove an unwanted phone number from your ConnectUC blocked-number list. Block a...
How to forward calls on a Yealink phone
Objective Forward incoming calls from a Yealink desk phone and turn forwarding off when it is no ...
What to do when a ConnectUC fax fails to send
Objective Identify common problems when a fax sent from ConnectUC fails or remains incomplete. St...
How to reset your ConnectUC password
Objective Create or reset your ConnectUC password from the application login screen. Before you b...
What to do when ConnectUC notifications stop working
Objective Restore ConnectUC call and message notifications when they are missing, delayed, or sil...
What to do when an SMS message will not send
Objective Check common causes when an SMS or MMS message will not send from ConnectUC. Steps Con...
What to do when your office phones stop working
Objective Use these checks when one or more office phones cannot make or receive calls. You wi...
What to check when only one desk phone is offline
Objective Restore one offline desk phone without restarting shared network equipment. When to use...
How to transfer a call on a Yealink phone
Objective Transfer an active call from a Yealink desk phone using either a blind transfer or an a...
How to use ConnectUC when your office internet is unavailable
Objective Use ConnectUC Mobile over cellular data as a temporary calling option when your office ...
How to change your voicemail greeting and PIN
Objective Change your voicemail greeting or voicemail PIN from ConnectUC. Change your voicemail g...
What to do when callers cannot hear you
Objective Check the most common causes of missing microphone audio when you can hear the caller b...
What to do when calls sound choppy or keep dropping
Objective Identify the likely cause of choppy, robotic, delayed, or dropping audio and collect us...
How to report a phone or ConnectUC problem
Objective Collect the information Automated Telecom Support needs to investigate a phone or Conne...
What to do when your phone is not ringing
Objective Use these checks when your desk phone or ConnectUC app does not ring for incoming calls...