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What to do when your phone is not ringing
Objective Use these checks when your desk phone or ConnectUC app does not ring for incoming calls. When to use this Use this guide when callers reach voicemail, another phone rings instead, or incoming calls appear as missed without ringing your device. Steps ...
What to do when calls sound choppy or keep dropping
Objective Identify the likely cause of choppy, robotic, delayed, or dropping audio and collect useful call examples for Support. When to use this Use this guide when audio breaks up, calls briefly lose sound, or calls disconnect unexpectedly. Steps Stage 1 — I...
How to report a phone or ConnectUC problem
Objective Collect the information Automated Telecom Support needs to investigate a phone or ConnectUC problem efficiently. Before contacting Support Record: Your company, location, name, extension, and callback number The affected device and application What ...
How to change your voicemail greeting and PIN
Objective Change your voicemail greeting or voicemail PIN from ConnectUC. Change your voicemail greeting Open ConnectUC and select your user icon. Open Preferences. Select Voicemail. Find Voicemail Greeting and select the option to manage or add a greeting. U...
What to do when callers cannot hear you
Objective Check the most common causes of missing microphone audio when you can hear the caller but the caller cannot hear you. Steps Stage 1 — Check the active call Confirm that Mute is off on the phone, headset, and ConnectUC call screen. If you are using ...
How to transfer a call on a Yealink phone
Objective Transfer an active call from a Yealink desk phone using either a blind transfer or an attended transfer. Choose a transfer type Blind transfer: Sends the caller immediately without speaking to the recipient. Attended transfer: Lets you speak to th...
How to use ConnectUC when your office internet is unavailable
Objective Use ConnectUC Mobile over cellular data as a temporary calling option when your office internet connection is unavailable. Before you begin ConnectUC Mobile must already be installed and configured. Your mobile device must have working cellular data...
What to check when only one desk phone is offline
Objective Restore one offline desk phone without restarting shared network equipment. When to use this Use this guide when one phone has no power, no dial tone, or displays No Service or Unregistered, while other phones at the location still work. Do not facto...
What to do when ConnectUC notifications stop working
Objective Restore ConnectUC call and message notifications when they are missing, delayed, or silent. Steps Stage 1 — Check ConnectUC settings Open ConnectUC and select your user icon. Confirm that Do Not Disturb and Disable Notifications are off. Open Prefe...
What to do when an SMS message will not send
Objective Check common causes when an SMS or MMS message will not send from ConnectUC. Steps Confirm that the SMS tab appears in ConnectUC. SMS must be enabled for your account. Select New SMS and confirm that the correct outbound number is selected. Enter th...
What to do when a ConnectUC fax fails to send
Objective Identify common problems when a fax sent from ConnectUC fails or remains incomplete. Steps Confirm that the Fax tab appears in ConnectUC. Select the correct Caller ID when more than one fax number is available. Verify the destination fax number and ...
How to reset your ConnectUC password
Objective Create or reset your ConnectUC password from the application login screen. Before you begin Your ConnectUC username is normally your email address without the final .com or .net. For example, pat.smith@acme.com becomes pat.smith@acme. Mobile app Ope...
How to block an unwanted caller in ConnectUC
Objective Add or remove an unwanted phone number from your ConnectUC blocked-number list. Block a number Open ConnectUC and select your user icon. Open Preferences. Select Blocked Numbers. Use the add control and enter the complete phone number you want to bl...
How to forward calls on a Yealink phone
Objective Forward incoming calls from a Yealink desk phone and turn forwarding off when it is no longer needed. Forward calls With the phone idle, press the Menu soft key. Select Features → Call Forward. Choose: Always Forward for every incoming call. Busy...
How to park and retrieve a call on a Yealink phone
Objective Place a caller in a shared parking location and retrieve the call from a Yealink phone. Park a call During an active call, press the programmed Park key or parking soft key. Note the parking location shown or announced by the system. Tell the person...
What to do before changing your internet provider or router
Objective Prepare your phone system before replacing your internet provider, modem, router, firewall, or network equipment. Before the change Contact Automated Telecom before the scheduled change. Provide the service address, change date, internet provider, a...
How to create a three-way conference call on a Yealink phone
Objective Join two other people into one active call from a Yealink desk phone. Steps During the first active call, press the Conference soft key. The first caller is placed on hold. Enter the phone number or extension of the second person. Press the Send sof...
How to place calls on hold and switch between calls on a Yealink phone
Objective Place a caller on hold, resume the call, and select the correct call when more than one call is active. Place and resume a call During a call, press the Hold button or Hold soft key. To resume the call, press Resume or the flashing line key. Switch...
How to choose your microphone, speakers, and ringtone in ConnectUC
Objective Select and test the audio devices ConnectUC uses for calls and notifications. Choose audio devices Open ConnectUC and select your user icon. Open Preferences → Audio. Select the microphone, speaker, and ringing device you want to use. Select Rescan ...
How to view missed calls and return a call in ConnectUC
Objective Find missed calls in ConnectUC and call the person back. Steps Open the Calls tab in ConnectUC. Review the recent-call list and identify the missed call. Select the call to view the caller, phone number, date, and time. Select the phone icon or call...