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How to use ConnectUC Callback when mobile data is unreliable
Objective Use ConnectUC Callback to place a business call over the cellular voice network when mobile data quality is poor. Steps Open ConnectUC Mobile. Open the dialer and enter the destination number. Select the Callback calling option when it is available....
How to block and unblock SMS numbers in ConnectUC
Objective Stop messages from an unwanted SMS number and allow that number again later. Block a number Open the SMS conversation with the unwanted number. Reply with BLOCK. Wait for confirmation that the number was blocked. Unblock a number Open the conversa...
What to do when ConnectUC is missing a feature
Objective Determine why a ConnectUC tab, button, or setting is not visible. Steps Confirm that you are signed into the correct ConnectUC account. Check for an application update. Sign out, close ConnectUC, reopen it, and sign back in. Compare the missing feat...
What to do when keypad numbers do not work during a ConnectUC call
Objective Restore keypad tones when a phone menu does not recognize numbers entered from ConnectUC. Steps End the affected call. Select your user icon and sign out of ConnectUC. Sign back in to refresh the application configuration. Place the call again. Open...
What to do when ConnectUC keeps signing you out
Objective Restore a stable ConnectUC Mobile login when the application repeatedly requests your credentials. Steps Confirm that the mobile device has a stable internet connection. Check for a ConnectUC update. Sign in with the current username and password. C...
What to do when a Bluetooth headset disconnects or has no audio
Objective Reconnect a Bluetooth headset and restore its microphone and speaker audio. Steps Charge and power on the headset. Confirm that the headset is not muted. Move the headset closer to the phone or computer. Disconnect the headset from other nearby devi...
What to do when voicemail-to-email messages are not arriving
Objective Check voicemail and email settings when new voicemail notifications do not reach your inbox. Steps Confirm that the voicemail appears in ConnectUC. Check the email account's Spam, Junk, and quarantine folders. Search the mailbox for recent messages ...
What to do when incoming calls go directly to voicemail
Objective Identify why incoming calls bypass your phone and reach voicemail immediately. Steps Confirm that the phone or ConnectUC device is powered on, signed in, and registered. Turn off Do Not Disturb. Check whether Always Forward or Disable Calls is activ...
How to prepare your phone system for an office move
Objective Give Automated Telecom and your IT team the information needed to move phone service with minimal interruption. Before the move Contact Automated Telecom as early as possible with the current address, new address, move date, and primary contact. Pro...
How to prepare your phone system for a planned power outage
Objective Reduce phone-service disruption before planned electrical maintenance or a scheduled outage. Before the outage Record the expected start time, duration, and affected areas. Identify the modem, router, firewall, network switches, phone power supplies...
What information to provide when requesting a new user or phone
Objective Submit a complete new-user or phone request so Automated Telecom can configure it correctly. Include this information Company and location Requester name and callback number New user's full name and email address Requested activation date Preferred ...
What information to provide when an employee leaves
Objective Request a controlled phone-service change when an employee leaves the organization. Include this information Company, location, requester, and callback number Departing employee's name and extension Requested effective date and time Whether calls sh...
How to request a business-hours or holiday-routing change
Objective Provide complete scheduling and routing details for a business-hours, closure, or holiday change. Include this information Company and location Requester and callback number Date and timezone Exact start and end times Whether the change is one-time ...
How to request an outbound caller ID name change
Objective Provide the information needed to request a caller ID name update for outbound calls. Include this information Company and requester Callback number Every business phone number affected Current caller ID name Requested caller ID name with exact spel...
How to confirm that a ConnectUC fax was delivered
Objective Review a sent fax and confirm whether ConnectUC reports successful delivery. Steps Open the Fax tab in ConnectUC. Select Sent. Locate the fax using the destination number and sent time. Open the fax details. Check for a successful status or a red in...
How to send a group SMS conversation in ConnectUC
Objective Start a ConnectUC SMS conversation with more than one recipient. Steps Open the SMS tab. Select New SMS. Select the outbound SMS number when more than one is available. Enter the first recipient. Add additional numbers by separating them with a comm...