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Objective Reconnect a Bluetooth headset and restore its microphone and speaker audio. Steps Charge and power on the headset. Confirm that the headset is not muted. Move the headset closer to the phone or computer. Disconnect the headset from other nearby devi...

Objective Check voicemail and email settings when new voicemail notifications do not reach your inbox. Steps Confirm that the voicemail appears in ConnectUC. Check the email account's Spam, Junk, and quarantine folders. Search the mailbox for recent messages ...

Objective Identify why incoming calls bypass your phone and reach voicemail immediately. Steps Confirm that the phone or ConnectUC device is powered on, signed in, and registered. Turn off Do Not Disturb. Check whether Always Forward or Disable Calls is activ...

Objective Give Automated Telecom and your IT team the information needed to move phone service with minimal interruption. Before the move Contact Automated Telecom as early as possible with the current address, new address, move date, and primary contact. Pro...

Objective Reduce phone-service disruption before planned electrical maintenance or a scheduled outage. Before the outage Record the expected start time, duration, and affected areas. Identify the modem, router, firewall, network switches, phone power supplies...

Objective Submit a complete new-user or phone request so Automated Telecom can configure it correctly. Include this information Company and location Requester name and callback number New user's full name and email address Requested activation date Preferred ...

Objective Request a controlled phone-service change when an employee leaves the organization. Include this information Company, location, requester, and callback number Departing employee's name and extension Requested effective date and time Whether calls sh...

Objective Provide complete scheduling and routing details for a business-hours, closure, or holiday change. Include this information Company and location Requester and callback number Date and timezone Exact start and end times Whether the change is one-time ...

Objective Provide the information needed to request a caller ID name update for outbound calls. Include this information Company and requester Callback number Every business phone number affected Current caller ID name Requested caller ID name with exact spel...

Objective Review a sent fax and confirm whether ConnectUC reports successful delivery. Steps Open the Fax tab in ConnectUC. Select Sent. Locate the fax using the destination number and sent time. Open the fax details. Check for a successful status or a red in...

Objective Start a ConnectUC SMS conversation with more than one recipient. Steps Open the SMS tab. Select New SMS. Select the outbound SMS number when more than one is available. Enter the first recipient. Add additional numbers by separating them with a comm...