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Objective In this article, you learn how see your call recording of your voice calls through Corenexa Desktop and Browser applications.  How To CoreNexa allows for recording of voice calls or video meetings and rooms. The recordings are accessed through a...

Objective This article goes over searching, creating, editing and deleting blocked numbers (also referred to as Call Blocks) in the Automation Manager.  Call Blocking allows you to block phone numbers from being dialed, or from calling into your phone number...

Objective This article goes over Call Center features such as Agents, Call Queues, Reason Codes and Tally Codes. Call Center is a premium feature, allowing calls to go directly into a queue, letting the caller hear hold music, rather than ringing, and allowin...

Objective In this article you will learn how to create Caller ID Routing rules. This feature enables the creation of one or more inbound call route tables that route to a particular destination, based on Caller ID (CID). How To From the Automation Manag...

Objective In this article you will learn how to change preference options in CoreNexa. How To In the Preferences pages the user can control different aspects as to how CoreNexa operates. The user has the option to Reset Defaults in the lower left of the ...

Objective Learn how to access and use Smart Fax on the online portal and through email. How To Accessing the Service Log in to the service at: https://fax.automatedtelecom.com/signin (your username is your email address,and passwords are created by using t...

How To Login to your online Automation Manager account at pbx.automatedtelecom.com. Note: If your landing screen is the Corenexa web app (pictured below), click on "Apps" at the bottom left, then in the pop-up menu that opens click "Automation Manager". ...

To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers.  Automated Telecom shares your co...

To connect a Poly Voyager 4310 headset to a Yealink T54W phone using Bluetooth, follow these steps: Prepare Your Devices: Ensure that both your Poly Voyager 4310 headset and Yealink T54W phone are fully charged and turned on. Enable Bluetooth on the Yealink...

This article is designed to help you familiarize yourself with the various tools and options within the ConnectUC Mobile App. To install ConnectUC on your mobile device, simply navigate to your device’s App Store (iOS devices use the Apple Store, and Android ...

Overview The CoreNexa Call Center solution provides the monitoring tools and reporting capabilities needed to manage a typical call center operation. The focus of this capability is found in the PBX portal when logged-in using the Call Center Supervisor role....

The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users.  Sending F...

The ConnectUC Call Recording Transcription and Summarization feature gives you the ability to not only transcribe the conversation made during the call into a convenient and easy to read format but also give a summary of the whole call. Please keep in mind th...

The ConnectUC Calls tab allows you to view recent call details and initiate calls from three locations (The ‘+New’ button on the upper left-side menu, the ‘New Call’ button at the top of the page, and the always-present Dial Pad button on the lower left-side m...

The ConnectUC visual voicemail feature displays a list of the user's voicemail, ordered from newest to oldest.   To sort Read or Unread Voicemails, simply click the 'Filter' icon found to the right of the 'Voicemail' header. Similar to viewing contacts in ...

The ConnectUC Parking tab allows you to view and manage all currently parked calls.  ConnectUC users can park an active call by clicking the ‘Park’ button in the active call menu. The ‘Park’ button allows the user to either automatically park the call or they...

The ConnectUC Chat tab allows you to message other ConnectUC users, either individually or as a group chat. The Chat tab also allows you to initiate calls and video-capable meetings with other ConnectUC users.  Once a chat session has been initiated, all exis...

The ConnectUC SMS tab allows you to create, view, and manage SMS conversations.  Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users.  To create ...

The ConnectUC Contacts tab allows you to add, view, and interact with Contacts.  ConnectUC supports three types of Contacts; Company, Shared, and My Contacts (personal contacts).  Company Contacts originate from the PBX and include contacts wit...

The ConnectUC Fax tab allows you to send and manage inbound and outbound faxes. Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users.  Sending F...