What to do when a Bluetooth headset disconnects or has no audio
Objective
Reconnect a Bluetooth headset and restore its microphone and speaker audio.
Steps
- Charge and power on the headset.
- Confirm that the headset is not muted.
- Move the headset closer to the phone or computer.
- Disconnect the headset from other nearby devices that may take over the Bluetooth connection.
- Open the phone or computer Bluetooth settings and confirm that the headset shows as connected.
- If necessary, remove the headset from the Bluetooth list and pair it again.
- In ConnectUC, open Preferences → Audio, select the headset, and use Rescan Devices if it is missing.
- Place a test call.
A Bluetooth headset may connect to one device for media and another for calls. Confirm that the intended calling device owns the active connection.
Verification
Confirm that the headset rings, answers a test call, and carries clear microphone and speaker audio.
Expected result: The headset remains connected and provides clear two-way audio.