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Phone Feature Guide - Yealink
Phone Features Basic Setup Each phone comes programmed with: 2 or 3 Line Keys 2 or 3 Park Keys All other extensions in the system (if applicable or unless otherwise requested) Call Park Parking spots are shared holds. When a call is placed on...
Change Ringtone for Internal Calls
Objective In this article, you will learn how to change the ringtone for internal numbers on your Yealink desktop phone. Having a different ringtone for internal calls allows them to be more easily identified from external calls. This article covers how to ch...
TextBox 2.0 Install Guide
Objective: In this article, we will review how to install the new TextBox 2.0 app using Google Chrome or Microsoft Edge on the Desktop, and how to install the mobile TextBox mobile app on Android and iOS How To: Desktop Computer via Google Chrome From th...
Auto Attendant
Objective This article goes over creating, updating and manage Auto Attendants in the Automation Manager. An Auto Attendant is a recorded greeting and associated menu that provides the caller with the ability to select from multiple options to route their cal...
Call Center
Objective This article goes over Call Center features such as Agents, Call Queues, Reason Codes and Tally Codes. Call Center is a premium feature, allowing calls to go directly into a queue, letting the caller hear hold music, rather than ringing, and allowin...
Caller ID Routing
Objective In this article you will learn how to create Caller ID Routing rules. This feature enables the creation of one or more inbound call route tables that route to a particular destination, based on Caller ID (CID). How To From the Automation Manag...
Enabling Two-Factor Authentication (2FA)
How To Login to your online Automation Manager account at pbx.automatedtelecom.com. Note: If your landing screen is the Corenexa web app (pictured below), click on "Apps" at the bottom left, then in the pop-up menu that opens click "Automation Manager". ...
Fix Caller IDs Mislabeled as Spam
To address the challenge of spoofing and robocalls, some carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can flag legitimate phone numbers. Automated Telecom shares your co...