Call Center Agent Status

A Call Center Agent can set their status by choosing from the available options shown below.

• Offline - the agent will not receive any calls
• Go Online - the agent will be able to receive calls
• Single-Call Mode - the agent will be able to receive only one call and then will revert back to Offline status. Note that a missed call (ringing but not answered by the agent) will still be considered a received call and will revert their status back to Offline.
• Lunch, Break, Meeting, Other, and Web - these are all considered as Offline status.