Call Blocking

Objective

This article goes over searching, creating, updatingediting and managedeleting Autoblocked Attendantsnumbers (also referred to as Call Blocks) in the Automation Manager. An

AutoCall AttendantBlocking isallows ayou recordedto greetingblock phone numbers from being dialed, or from calling into your phone number. The system automatically blocks all 900 numbers, and associatedspecific menu that provides the caller with the ability to select from multiple options to route their call. The callernumbers can dialbe anymanually extensionblocked, onboth yourincoming account,or as well as choose from a set of options that map to the digits on a phone dial pad.outgoing.

How To

From the Automation managerManager home page, select the servicesServices tab, then on the left hand side navigation, select AutoCall Attendant.Blocking. The Autonext Attendant screenpage displays a list of all Autocurrent Attendants.Call Blocks. From here you can view, edit, add, search for or delete an Auto Attendant.them.

Searching for ana AutoBlocked AttendantNumber

Use the Search featurefield near the top right corner of the screen to locateenter ana Autophone Attendant.number

• Enter all or part of the Autophone Attendant namenumber in the Search box.field. You may enter the number without any characters, e.g. parentheses and dashes.

• Click the Search button. TheMatching results will benarrow displayed.down the more digits you enter.

To Clear the Search Results, Click x in the Search box.

Creating a New AutoCall AttendantBlock

 

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1. Click the New AutoCall AttendantBlock button.

 

General Settings

 2. Enter the appropriatefull information,telephone usingnumber the(including tablearea below as a guide:

Attendant Name - A name givencode) to eachbe auto attendant to identify it and distinguish it from others. For example: "After Hours", "Main", etc.blocked.

Attendant Timeout - The amount of time after the greeting has finished playing before the “Timeout” rule is executed. For more information about the Timeout feature, see the Button Configuration section below.

Digit Timeout - The delay time (in seconds) between key presses before the Hosted PBX attempts to connect the caller to the dialed digits.

Announcement

3. Choose whether to record your announcement or select it from another source:

Record via Phone

Record your Auto Attendant announcement using your telephone:

• Click the RecordDirection via Phone option button.
• Type your phone's extension number in the text field to the right of the Record button below the feature description text box.
• Click the Record button to ring your phone.
• Answer your phone and follow the voice prompts to record your announcement.
• Click the Play button to listen to the recording. Repeat the steps above to re-record your announcement, if desired.

Upload a File

Upload an existing audio file to serve as your announcement:

• Click the Upload a File option button.
• Click the Browse button.
• In the File Upload box, search for and select the desired file, then click the Open button.

The audio file must be in MP3 or WAV format, and no larger than 10 MB.

Default Recording

Use the system's pre-recorded announcement:

• Click the Default Recording option button.

NOTE: For a transcript of the announcement, see the text box to the right of the Announcement option buttons.

Mailbox

Choose your Auto Attendant announcement from an existing voice mailbox:

• Click the Mailbox option button.
• Click the Select Mailbox dropdown list and select Inbound or Outbound:
  • Inbound - the outside caller will hear a mailbox.busy signal.
  • ClickOutbound - the adjacentPlay dropdown list andwill chooseappear below. Choose what the caller will hear when a recordingblocked fromnumber is dialed:
    • Busy - a busy signal
    • Play Message - a prerecorded system message stating that the messagenumber typehas dropdownbeen list:blocked.
    Busy,
    Greeting or Unavailable

  
  

  Button Configuration

  4. ForOptional: eachAdd button:a clickcomment in the RouteComment Tofield dropdownto listindicate andwhy makethe anumber selection.

  is

  blocked, or to whom the number belongs, etc.

  5. After a Route To selection is made, click the adjacent dropdown list and make a selection:

  

  Remember to choose a Route To for the Timeout feature.

  6. Click the Save button.

  button

  Oncewhen Autoyou Attendantare setup is complete, test your system by dialing your main number and allowing the auto attendant to pick up.finished.

  
  

  Editing ana AutoCall AttendantBlock

   

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  1. InFrom the AutoCall AttendantBlocking list,screen, click the Phone Number or the View/Edit link.  The Call Blocking Detail screen will display.

  2. Make the necessary changes to any of the fields on the name or on the Edit link to the right of it.

     The Auto Attendant Detail screen displays

     screen.

  3. Edit the fields as necessary using the instructions for Creating a New Auto Attendant above.

  4. Click the Save  button towhen saveyou yourare changes.

     finished.

  
  

   

  Deleting ana AutoCall AttendantBlock

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  1. InFrom the AutoCall AttendantBlocking list,screen, click on the name or on the Phone Number or the View/Edit linklink. to the right of it.

     The AutoCall AttendantBlocking Detail screen screen displays.

  2. Click the Delete button at the bottom of the screen.

     button.